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Return and Refund Policy


We feel sorry that you're not 100% satisfied with the items you received, and we gladly accept returns and exchanges within 60 days of receipt for most items in new condition. Before you decide to return or exchange something, please read our return & exchange conditions carefully and make sure the items you want to return meets the following conditions:

Return & Exchange Conditions

1. You have 60 days to decide if an item is right for you, if not, you can certainly come to us within 60 days of receipt for most items in new condition.

2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

3.Items with non-returnable marks and free gifts cannot be returned.

4. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

5. We do not accept returned items that were sent back by you directly without checking with us first.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note: The original shipping fee and insurance are non-refundable.

We are not liable for shipping fee under the following conditions:

1. Customer’s subjective factors and just dislikes the item.

2. No quality issue.

After you've made sure you meet all of the above conditions, follow these steps:

1. Please contact Customer Service email, indicating your order number/order email address, the item(s) you would like to return/exchange, the related photos and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. We’ll issue a refund to your payment account. Once your refund has been issued, you will receive a confirmation email.

How can I return items?

You may check out our Return Policy first, then submit an email about which items you want to return.

Note: Item ID or SKU is needed, so that our agent can process your return request and offer the nearest return address to you.

How can I return/exchange items they are not as described?

You may check out our Return Policy first, then submit an email about which items you want to return with the following information.

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We will process your return request and offer the nearest return address for you as soon as we can.

Can I exchange for a bigger/smaller size?

We accept return for refund or exchange within 60 days after delivery. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please submit an email to contact our customer service for further help.

What should I do if my refund is incorrect?

We’re really sorry if we’ve made a mistake with your refund!

If this is the case, please contact our customer service and we’ll try and sort it out for you as soon as possible.

The following may affect the amount you have been refunded:

The delivery charge, which is only refunded for canceled orders before shipment.

Any discounts that were applied when you check out, which may not now be applicable.

What if I received a wrong /defective stained item?

We want to sort out any issues with wrong/defective/stained items straight away.

As soon as you discover a wrong/defective/stained item, please contact our customer service with:

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We'll get back to you as soon as we can.

What is the status of my refund?

Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.

If you have chosen the refund to your credit card, the whole process may need 10-30 business days as you card bank need to process the refund to you. Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 10-30 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information. We apologize genuinely for the inconvenience caused and thanks for your kind understanding.